Losing item

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Hi Zamorinr!
I'm sorry bout the lost item, we've received some reports about this bug before and we are looking in to it, although we still don't know what's causing the problem. Hopefully we'll have the bug fixed shortly.

Thank you for reporting.

Thanx David, the game's awesome and once these glitches are taken care of its gonna be even better

Hi,

First I want to say, this being my first post, that this game is awesome! You guys did a very good job!

Second, besides confirming the issue zamorinr reported above, I want to describe a strange scenario that happened to me:

I had a rare (blue) item - a ring - equipped, all the other equipped ones being epic. When a swapped the blue ring with an epic ring I didn't get the medal for epic-items-in-all-character-slots. I reloaded it and the blue ring was back in the slot. I made the same thing 3 or 4 times but I still couldn't get the medal. It seemed that the swap wasn't noticed by the application.

After that I made a triple swap: blue to the inventory, epic to the slot, epic to the inventory, ..., epic to the slot. This time I received the medal but when I put the epic ring back in the inventory and the rare ring back in the slot, the ring from the inventory transformed into rare (blue). I discarded the blue ring from the inventory but it remained there and the one (still blue) from the slot disappeared. I put the blue ring from the inventory in the slot and in its place the epic ring reappeared (in the inventory).

Somehow when an item is put in the inventory/slot the state isn't saved.

I only described this hoping that it will help getting the fix.

Cheers!

I think I found an workaround for this issue. When an item is put in inventory/slot there is a delay of about 2 sec until the move is processed (at least this happens in my case). If another action is made in this period I think that the item move isn't properly performed.
I could see this when answering after an item move - the cursor was an arrow instead of hand (for that period of 2 sec) when on any answer of an infinite quiz question.

Hello Costin,
Thank you for your kind words and for your very detailed report on the process, it helps a whole lot! Do you know at what time you did all that? We will then be able to check the log and then spot what you've described, and hopefully fix the bug.

The same thing happened to me just now. I recieved a Good Handbag of Sports Time, level 66, and I equipped it about 12:17 PM US Eastern Standard Time. When I logged out then logged back in, I still had my old handbag, but the one that I had just recieved is gone. Please fix this!

I'm sorry about that but I'm afraid there's little we can do at the moment. We are trying to locate the problem but it's easier said than done. But be assured, we will fix it.

What type of connection are you guys on? Were you using 3G?

Good news: We've fixed a bug where changes to equipment and wearables would not always be saved, which means that the bug that you all described should be fixed. If the problem still persist don't hesitate to report it. We are doing everything we can to find and fix all the bugs that you report. Thank you all for your patience and I hope you'll have a more pleasant and bug-free experience when playing Planeto from now on.

Thats great to know and thanks to Planeto team for your efforts to fix the bugs.